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Boil Water Notice in Effect for Wells Branch MUD Water Customers

Update: 2/20/21 1:00pm

Austin Water has issued a city-wide boil water notice. The Wells Branch MUD is a wholesale customer of Austin Water and this boil water notice applies to all Wells Branch MUD water customers.

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Saturday, 2/20 - The Boil Water Notice remains in effect for all Wells Branch MUD water customers. As Austin Water continues working to restore water operations it is imperative that everyone continues to conserve water. If you see any uncontrolled water leaks please call Crossroads Utility Services at 512-246-1400.

• Water Distribution Information: The Austin-Travis County Emergency Operations Center (A-TCEOC) continues with water distribution plans. Limited water supplies have been arriving in Austin throughout the day on Friday. To get the supplies out as quickly as possible, a priority has been placed on serving critical needs first. Please visit austintexas.gov/weatherinfo for the latest updates.

Update from Austin Water Operations

This map shows how the water system across Austin Water’s service area is currently performing. Each of the nine pressure zones that we maintain is shown as an area experiencing water outages (red) or low pressure (orange). The goal is for each zone to get to green again, where the system is operating normally, and the boil water notice can be lifted.

To achieve this, Austin Water is working to:

• Maintain water pressure in the Central Pressure Zone, which is the delivery hub for both the North and South Zones.
• Continue filling water in the other pressure zones to turn those pressure zones orange.

As we work to repair and restore our water system, we need everyone to conserve water as much as possible. Using as little water as possible will allow us to put excess water produced into storage, which is critical for the health of the entire system.

Boil Water Notice

Austin City-wide Boil Water Notice Issued

A city-wide boil water notice has been issued due to power loss at The Ullrich Water Treatment Plant, Austin Water’s largest water treatment facility, and drops in water pressures below minimum standards. We worked with Austin Energy to quickly assess our system and restore power and are in the process of bringing Ullrich Water Treatment Plant back online. Any water recovered from plumbing systems should be boiled before drinking or cooking with it following the guidelines at www.austintexas.gov/page/boil-water-notice-and-faqs

For more information and updates, stay posted to local news, city social media, or visit us online at www.austinwater.org. To report a water or wastewater emergency, report a leak or main break, contact Cross Roads Utility Service at 512-246-1400

A city-wide boil water notice has been issued due to power loss at The Ullrich Water Treatment Plant, Austin Water’s largest water treatment facility, and drops in water pressures below minimum standards. Texas Commission on Environmental Quality has required Austin Water to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Wells Branch MUD will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, Wells Branch MUD will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

The combination of burst pipes at homes or businesses, Austin Water system water main breaks, and increased customer demand from dripping faucets or storing extra water are creating extraordinary high-water demand. While the boil water notice is currently in one area, this is a systemwide issue that demands action across the city. We are calling on all Wells Branch customers to take action to conserve water immediately.

Mandatory Conservation Measures

To avoid additional impacts to water service, impacts to fire protection, or widespread lack of water service, Austin Water and the Wells Branch MUD are immediately requiring mandatory conservation measures:

• Limit water use to essential needs;
• Now that temperatures are rising, turn off dripping faucets indoors and outdoors;
• Delay the use of appliances such as washing machines and dishwashers;
• Report water main breaks in Wells Branch to Crossroads Utility Services at 512-246-1400;
• If pipes at your home or business have burst, stop water waste by turning off your water at the property-owners cut-off valve. If you are unable to locate your property-owners cut-off valve or if it won’t work, then call Crossroads Utility Services at 512-246-1400 for assistance with turning off your water.

How to find your property owners cut-off valve

Here are a few general guidelines for finding your property owners cut-off valve.

• The cutoff valve is usually located in the ground in a box just past the water meter box. It will usually have a small metal lid.
• Water can also be cut-off inside the meter box, however you may need some tools to do so. See this video for more information How to shutoff your water
• The meter box is typically located near the street along a property line between your house and your neighbor's house. There are often two meters in the meter box and two separate cut-off boxes (one for each house).
• The cutoff is usually a hand operated gate valve (similar to a hose spigot).
• If you are having trouble locating it under the snow cover, you may try looking at Google Streetview imagery of your house and looking for the box covers.

We will continue to update this page with regular updates as conditions change.

Wells Branch MUD Winter Weather Services Update

Due to the current and forecast winter weather conditions the following events / services have been cancelled / rescheduled:

• Update (2/17) - Curbside trash and recycling collection will be suspended for the remainder of the week. Regular service will resume on Monday, February 22.
• Bulk Trash Drop-Off has been canceled for February the next drop-off event will be held on March 13.

Please stay safe. We will update this page if there are any changes.

Coronavirus Disease 2019 (COVID-19)

February 17, 2020 - We are currently working on reopening the Recreation Center fitness rooms by reservation only on February 22, 2020.

Job Openings Available

Full Hook Up Wells Branch Texas Apartments

The Wells Branch MUD is currently hiring for the following positions:

• Lifeguard

Winter Wastewater Averaging

Update (2/16/21)

Due to the current severe winter weather and the need for many residents to leave faucets dripping, water usage for the current billing month will not be used to calculate your wastewater average.

Full Hook Up Wells Branch Texas Jobs

• Service Type:Full Service Office
• City or Town:Wells
• Phone Number:936-867-4171936-867-4171

Full Hook Up Wells Branch Texas Real Estate

Commercial Bank of Texas Wells branch is one of the 19 offices of the bank and has been serving the financial needs of their customers in Wells, Cherokee county, Texas for over 108 years. Wells office is located at 247 Rusk Ave, Wells. You can also contact the bank by calling the branch phone number at 936-867-4171

Commercial Bank of Texas Wells branch operates as a full service brick and mortar office. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at www.cbtx.com. You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading.

• Bank Name:Commercial Bank of Texas
• FDIC Insurance:Certificate #1209
• Online Banking:cbtx.com